Offer customers competitive product quality and value by automating emailed responses per price match requests.
Price match requests ensure a retailer offers the most competitive prices, and many regularly benchmark all their products against others in the market.
If customers do find a product for sale at a lower price in-store or online and sold with the same service conditions, customers can submit a price match request. Performing these checks is a monotonous task for employees, taking time away from high-priority customer requests.
Our Robotic Workforce provides a more efficient process for Price Matching. Our solution:
Manages the pre and post-sales process.
Creates a price match case based on submitted information.
Reviews the case using a price comparison provider.
Emails customers response regarding the case outcome after checking the price guarantee.
Automating the Price Matching process frees employees from tedious work, allowing them to improve the business exceptions that connected-RPA can’t fulfill, such as prices from retailers that aren’t currently on existing lists, or dealing with complex or high-priority customer requests.
Identity Verification:
Speed up applicants' identity verification through submitted documentation and data. Streamline Customer Identification Program (CIP) requirements for faster customer on-boarding.
Mortgage Income Verification:
Manage spikes in mortgage activities by automating the tedious income verification process and improve your customer satisfaction and retention.
Mortgage Insurance Updates:
Streamline changes in insurance policies, policy updates, and policy cancellations by automating documentation that must be accepted, routed, interpreted, and associated with the right.
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