ITSM Services

Alindus > ITSM Services

About Us

Alindus ITSM Services formerly knows as MNCL Inc, was born in 2005 with a core business of IT service management focused around BMC Remedy®. Through our years of providing professional services for BMC Remedy® clients we found it to be overwhelmingly time consuming and cost prohibitive for small to mid sized organizations to manage. We set out to find a solution that offered choices and flexibility to provide services for enterprises regardless of their size and budget. We found this solution with Cherwell Software and we are now proud sales, implementation, and support partners.

Why TotalITSM

Commitment to Our Customers

Alindus consults with you to find the right software and module/s for your organization’s needs, helping to align your IT needs and business goals so that you can achieve the optimal return on investment.


Alindus ITSM Services is built upon the proposition that understand our customers, care about and strive to meet their needs, and provide quality products and extraordinary customer care, then we as a  company will stand the test of time – all while having a little fun and building great relationships along the way. Feedback from our customers remind we are doing things right. In a recent company-wide meeting, one of our customers shared three reasons why they selected Alindus ITSM Services  – and continue to remain our customer: Alindus is not simply a vendor – but rather a Partner – in helping the customer with their journey toward service excellence. Our technology creates an environment of Sustainability. It is so easy-to-use, that customers don’t have to worry about succession training. Cherwell provides out-of-the-box processes to assist customers with critical Business Alignment – demonstrating the intrinsic value of IT services.