Customer support is productive at Alindus. Our robust help desk setup and well-trained staff address customer queries and grievances.
You focus on business growth, while Alindus takes care of your end users. We address customers seeking information and support related to your products or services.
Alinuds offers help desk services that include desktop support, network support and server support covering software, hardware and infrastructure layers.
We also develop and customize help desk software to automate many support processes. Our help desk software addresses, among many things, ticketing and reporting needs of an organization.
We help our clients with cost-effective support solutions without compromising quality. A quick look at various features in a help desk software we develop and customize as per client needs establishes its worth.
Why choose Alinuds Help Desk?
Alindus offers scalable and all-inclusive help desk solution well-customized to meet each client’s unique business needs. Whether you are a start-up or an enterprise, our help desk software gives you freedom to use as many features as you desire without additional charges.
Some features of Help Desk software:
Incident Management – Using our help desk software, you can log, record and resolve incidents that may occur within your organization. It keeps track of every incident throughout its lifecycle.
Problem Management – Our help desk software helps to keep a check on problems, and associated incidents from recurring. It results in minimizing impact of incidents.
Change Management – With our help desk software, you can easily track changes in processes, resources, infrastructure, etc. within your organization.
Knowledge Management – Capture, develop, share, and use organizational knowledge with our help desk software, as it allows creation of a comprehensive knowledge base.
Event Management – Our is help desk software helps you monitor all events that occur through the IT infrastructure in your organization. It also helps you to filter and categorize Events, and take appropriate actions based on it.